Emergency Communications Specialist Trainee
Employer: Fauquier County Government
Closed date: 09/24/2015
Performs responsible technical work dispatching law enforcement and other agencies, equipment and personnel usually in response to emergency situations; does related work as required. Work is performed under direct supervision.
Essential Functions/Typical Tasks
Receiving, classifying, processing and dispatching emergency service calls; receiving, recording and forwarding non-emergency service calls; preparing and maintaining records and files; preparing reports.
? Receives, screens, processes and monitors emergency 911 calls from the public and other police/public safety agencies by radio and telephone; evaluates, categorizes and prioritizes calls; determines location of incidents and confirms jurisdiction of requests.
? Dispatches appropriate agency personnel to incident locations; determines nature of emergency, type of responder needed, number of units needed and nearest available units; dispatches law enforcement units, fire fighters, ambulances, wreckers, breathalyzer operators, VDOT, utility crews or others as appropriate; coordinates services/actions with other fire/rescue and law enforcement agencies.
? Operates telephones, communications equipment and computers associated with police, fire, rescue and emergency medical communications; operates general office equipment such as a typewriter, computer, printer, copy machine, fax machine, shredder or calculator.
? Maintains communications with all parties involved in emergency situations; monitors status/location of responding emergency units; assists emergency personnel in locating addresses; provides pre-arrival medical instructions as appropriate; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, alarm companies, department personnel or other individuals/agencies; responds to requests from officers for backup, emergency units, information or other assistance; notifies hospitals of major accidents.
? Responds to non-emergency calls from the public or other individuals; directs callers to various agencies as appropriate; takes/relays messages for department employees or other departments; pages various county personnel as needed.
? Responds to requests from authorized individuals for license plate, driver’s license, missing/wanted person, criminal history, warrant, location of individual, stolen property, telephone number, or other information.
? Performs general cleaning/maintenance tasks associated with maintaining work areas.
Knowledge ,Skills & Abilities:
General knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to operate all communications equipment; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with associates and the general public.
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Must successfully complete in-house training academy within 6 months of employment. Possession of or ability to obtain and maintain NCIC/VCIN, CPR, EMD certification and Basic Dispatch certificates within one year of employment.
Fauquier County Government
320 Hospital Drive, Suite 34
Warrenton, Virginia 20186
How To Apply
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for more information and to complete an online application.