Description:
Mid-Atlantic Regional Ambulance is in search of Ambulance Dispatchers with positive attitudes that work well under pressure. Prior experience a PLUS, phenomenal customer service a MUST! Familiarity of Hampton Roads area preferred, EMT certification preferred, you will be trained on our CAD system. The
primary job responsibilities of the Ambulance Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from medical facilities and/or residences. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate supervisor. They also receive and prioritize all incoming calls in a swift and proper manner through the use of company’s CAD system. In addition, the dispatcher will make phone calls to update, add to, inform and facilitate Mid-Atlantic Regional Ambulance customers.
We offer:
Full-time, Part-time and PRN positions
Varying shifts available
Competitive pay based on experience
Performance based raises and bonuses
Medical, Dental, Vision and Life Insurance
Dental, Vision and Life Insurance coverage is paid 100% by the company
Gym Membership reimbursement through our Wellness Program
Supplemental benefits available from Aflac
Responsibilities:
Receives and prioritizes all incoming telephone calls.
Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
Obtains required information from party requesting medical transport.
Demonstrates ability to effectively use CAD system, Nextel’s, cell phones, land lines and other office equipment.
Troubleshoots mechanical / equipment problems and contacts supervisor as appropriate.
Prepare and complete reports stating progress, problems and statistics for review by appropriate supervisors.
Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.
Maintains professional telecommunication contact with field units to communicate activities of personnel.
Participate in training programs as required.
Maintain knowledge of job.
Keep current on training for new equipment, procedures and techniques.
Assist with providing information for investigations of incidents as required.
Perform other job related duties as assigned by appropriate supervisor.
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear.
Constantly: Hearing/listening, clear speech, touching, seeing and typing.
Frequently: Lifting and carrying no more than 30 pounds, typing 40 wpm, stooping, bending.
Occasionally: Walking inside and outside, pushing and pulling.
Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone, laminating machine and printer
Constantly: Works with others, face-to-face and verbal contact with others.
Frequently: Repetitive tasks, high pressure.
Constantly: Simple reading and writing, clerical, decision making.
Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
Application Process:
Submit completed application with your resume
Initial Interview
Background Investigation
DMV Record Check
Drug Screen Analysis
Final Interview
Go to www.maratransport.com and click APPLY ONLINE. Complete the online Employment Application and then click Submit. All applicants should also email his/her resume to employment@maratransport.com
Ambulance Dispatcher ( EMT-B/I/P) , Virginia Beach, VA 23454
14:00
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Ambulance Dispatcher ( EMT-B/I/P) , Virginia Beach, VA 23454
Communications/Dispatch
