Call Taker

Employer: City of Raleigh
Job Description
Processes incoming requests from the public or agencies to determine appropriate response; communicates with speech/hearing impaired persons using an alphanumeric keyboard teletype machine; provides advanced EMD instructions to citizens needing medical assistance; forwards caller needs and appropriate response
information to Telecommunicators for their dispatch of response units. Communicates with other agencies by telephone as needed to request or forward necessary information.

Job Requirements
Additional Requirement :
1 year of experience in communication systems involving telephone, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, preferably under emergency conditions.

HS diploma (or GED).

Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person.

The ideal candidate will possess basic Windows skills, the ability to type a minimum of 2500 kph, professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress.

The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention.

Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar.

Ability to actively listen to others for an understanding of their needs and situations.

Must have the ability to hear and understand sound sources coming through a communications headset.

Must be able to hear and differentiate speech at various intensity levels.

Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses.

Corrected vision should be at least 20/30 in each eye.

Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather.

Must be Division of Criminal Information (DCI) certified and Emergency Medical Dispatch (EMD) certified or have the ability to become certified within 1 year of date of hire, and maintain certification throughout employment.

Salary: $31136 - 48689 annual

Contact Information
email@raleighnc.gov
City of Raleigh
Raleigh, North Carolina 27602
ph: (919)996-3315
Fax: (919)996-7610


How To Apply
Please submit a separate completed City of Raleigh Employment Application for each position number on or by the closing date. Resumes are not accepted in lieu of application and applications are not accepted via email at this time:

City of Raleigh
Human Resources
PO Box 590
Raleigh, NC 27602
(919) 996-3315 (office)
www.raleighnc.gov/employment