Location: Fort Lauderdale, FL
SUMMARY: Responsible for providing high quality emergency and non-emergency medical care and transportation to patients while providing exceptional customer service. This includes assessment, triage, and treatment utilizing standards and guidelines established by American Ambulance Medical Director(s); assesses the nature and extent of illness or injury to establish and prioritize the care needed for safe transport of the patient to the appropriate facility; is responsible for carrying out the mission and goals of American Ambulance assuring that safety remains the highest priority throughout the transport continuum.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer service
Customer relations: Works collaboratively with sending and receiving facilities and medical professionals to ensure the best possible outcome for patients and customer experiences
Family relations: Communicates effectively, efficiently and compassionately with family and/or patient guardians to insure the best possible outcome for patients and the client’s experiences
Provides care from the initial contact until patient care is relinquished to the accepting medical facility; maintains thorough patient care documentation
Practices care within his/her scope of practice as defined by the state EMS Agency and American Ambulance Medical Director(s) Protocols for American Ambulance
Maintains documentation of required licensure, certifications, continuing education, safety training, OSHA and HIPAA training, EVOC/CVO, FEMA required certifications and other related requirements
Attends continuing education programs pertinent to his/her area of practice
Knowledgeable in use and routine maintenance of all equipment and supplies used by American Ambulance
Responsible for reporting medical equipment failures and taking initial steps to ensure repair of equipment as directed
Maintains adequate supplies and equipment onboard ambulance to deliver patient care and maintain compliance
Keeps assigned vehicle clean and orderly to insure rapid response and professional appearance to all transport requests
Maintains positive interpersonal relationships with colleagues, EMS Representatives, hospitals and the public
Work collaboratively with EMTs, Paramedics, and/or Registered Nurses (RNs)
Completes all required documentation (Written and Electronic)
Complies with safety standards to assure safety of self, medical personnel, patient, and equipment
Serves as a role model, educator and clinical resource to other staff
Participates in American Ambulance activities, projects and committees
Attend and participates in meetings according to established departmental guidelines
Participates in departmental quality improvement activities as assigned
Maintaining a clean and complete uniform, personal hygiene, and professional, pleasant and polite demeanor to all persons with whom the individual comes in contact with while on duty
Other duties as assigned
REQUIREMENTS
Minimum Requirements:
Must be at least 18 years of age
High school diploma or general education degree (GED)
Must be able to communicate and understand English verbally and in writing
Licenses and Certifications (must be valid, current and/or in good standing)
Valid Driver’s License
EMT
CPR (AHA BLS for Healthcare Provider or ARC CPR for Professional Rescuers)
EVOC/CVO
FEMA Certifications : 100; 200; 700; 800; & HAZMAT
COMPETENCIES: Competency in basic life support skills as defined by State, Medical Director(s) and Medical Standards.
SKILLS: Skills as required to practice as an EMT as defined by assigned state scope of practice.
PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pass and complete Pre-Employment Human Performance Evaluation
regularly required to use hands to perform medical procedures and assessments, reach with hands and arms
speak and hear
required to sit
required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and smell
employee is required to maintain adequate physical conditioning to be able to perform job duties
job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers
the employee must frequently lift and/or move up to 150 pounds.
specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
act calmly and quickly in emergency situations
work independently and as part of a team; sometimes alongside emergency fire and police units
create and maintain a positive and cooperative working environment in stressful situations
work during odd hours and for extended periods, sometimes outdoors and in adverse weather conditions
work with much standing, bending, and kneeling
work with partner in lifting patients whose weight occasionally exceeds 250 pounds
strength required but not limited to arms, legs, and shoulders to lift, push and pull patients with and without assistance at various times.
avoid or minimize health risks and exposure for all Blood Borne Pathogens and other airborne pathogens including MRSA by using personal protective equipment
WORK ENVIRONMENT: Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing duties of this job, the employee frequently works near moving mechanical parts and in outside weather conditions; and frequently exposed to blood – borne pathogens or airborne particles, fumes and gases, electrical and chemical hazards, and vibrations.
Reports to: Operations Supervisor
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