Employer: Westmed
Location:San Leandro CA 94577
Position: Dispatcher
Position Summary: The dispatcher position is responsible for but not limited to: answering the phones, dispatching ambulances to calls, providing directions to crews as needed, transferring calls to various members of management, communicating daily reports to managers, call transcribing into a CAD system, and maintaining the daily schedule of calls and adjusting as necessary throughout the day.
Corporate Headquarters – Alameda County
14275 Wicks Blvd.
San Leandro CA 94577
Phone: (510) 614-1420
Fax: (510) 614-1429
Position Summary: The dispatcher position is responsible for but not limited to: answering the phones, dispatching ambulances to calls, providing directions to crews as needed, transferring calls to various members of management, communicating daily reports to managers, call transcribing into a CAD system, and maintaining the daily schedule of calls and adjusting as necessary throughout the day.
Essential Duties and Responsibilities (listed but not limited to):
- Answer multiple phone lines
- Multitask between phone calls, communications from ambulance crews, and county radios
- Monitor multiple systems/programs on a computer
- Type 45 wpm or greater
- Provide positive customer service both internally and externally
- Have a good understanding of Bay Area freeways, hospitals, and traffic patterns
- Provide timely reports to the management team
- Adjust daily call schedule as needed
Job Requirements and Qualifications
Qualifications
- Must have good auditory abilities
- Must be able to type 45 wpm or greater
- Must have good customer service skills
- Must have excellent oral and written communication skills
- Preferred a customer service/dispatch background
Requirements
- Must have reliable transportation to job site
- Must be able to communicate effectively with managerial staff
- Must have a high school diploma or equivalent
Physical Requirements:
- Tolerate moderate amount of standing, sitting, and walking.
- Ability to handle a phone and type on a computer
- Ability to communicate clearly
- Ability to work evenings and nights.
Work Place Conditions: The dispatcher will work primarily in a dispatch office setting that can have multiple distractions and loud noises.
Work Schedule: The dispatch position will be full time and may require nights, weekends, and holidays.
Reporting Relationship: The dispatcher will report directly to the Communications Manager.
Click below to download application
APPLICATION
Corporate Headquarters – Alameda County
14275 Wicks Blvd.
San Leandro CA 94577
Phone: (510) 614-1420
Fax: (510) 614-1429
