Location:Indianapolis, IN, US
Reports to: Communications Supervisor or Manager
FLSA Status: Non-Exempt Employment Status: FT/PT
Business Unit: Ambulance
Job Summary: Receives emergency and non-emergency requests for ambulance service from public and private parties and transmits orders to suitable response units.
Essential Duties And Responsibilities
- Dispatch EMTs and Paramedics to appropriate locations according to customer requests, specifications, or needs.
- Notify garage in the event of broken vehicles
- Relay work orders, messages, and information to and from work crews.
- Scheduling of ambulance runs (emergent and non-emergent).
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Enter information and time/date stamp into electronic dispatching system
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Support timely and efficient movement of ambulances according to orders and schedules.
Qualification Requirements:- EMD certification required (at certain locations)
- EMT and EMD certifications preferred
- Previous dispatch/call center experience a plus
- High School diploma or GED
- Customer service skills
- Medical background a plus
Physical Demands
The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.
Procarent is an Equal Opportunity Employer. We offer employment opportunity based on job qualifications, without regard to race, color, national origin, sex, age (40 and over), veteran status, pregnancy, religion, disability, genetic information, or sexual orientation.
How To Apply:
https://www.ziprecruiter.com/jobs/care-ambulance-a-division-of-procarent-152090b4/ambulance-dispatcher-care-882077a7
